Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with ProgressPlay Limited, as operator of the Fruity King online casino made available to UK players via fruitiking.com (the "Service" or "fruit-king-united-kingdom"). These Terms are a legally binding agreement between you and ProgressPlay Limited and are effective from 20 January 2026.

By registering an account, accessing, or using any games or services offered through fruitiking.com, you confirm that you have read, understood, and agree to be bound by these Terms, together with the Privacy Policy, Responsible Gambling Policy, and any other rules and policies referenced herein. If you do not agree with these Terms, you must not create an account or use the Service.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator means ProgressPlay Limited, a company registered in Malta under company number C58305, with registered address at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta, licensed and regulated in Great Britain by the Gambling Commission under account number 39335.
Website means the online gambling platform and related pages made available to you in the United Kingdom via fruitiking.com, including any mobile versions or apps through which Fruity King is offered.
Fruity King or Service means the online casino and associated services branded as "Fruity King" and operated by the Operator for UK customers via fruitiking.com, including the Fruity King configuration.
User, you or Player means any natural person who accesses the Website and/or opens and uses a real-money or demo account on the Service.
Account means a personal, single-player account registered by a User and maintained by the Operator for the purpose of participating in remote gambling and related services.
Bet or Wager means any stake of money or monetary value placed by you on any game or event offered on the Service.
Balance means the total amount of funds held in your Account at any time, comprising Real Money Balance (funds deposited by you and winnings derived therefrom) and, where applicable, Bonus Balance.
Bonus means any promotional funds, free spins, cashback, or other incentives credited to your Account by the Operator subject to specific terms, including wagering requirements and restrictions.
Wagering Requirements means the total amount you must stake using your Bonus and/or Real Money Balance before Bonus funds and associated winnings become withdrawable.
Self-Exclusion means a request by you to be prevented from using the Service for a defined or indefinite period, including through GAMSTOP, the UK multi-operator self-exclusion scheme.
KYC (Know Your Customer) means the identity, age, affordability and other verification checks that the Operator must perform in line with anti-money laundering (AML) and safer-gambling regulation.
ADR means an alternative dispute resolution provider, such as the Independent Betting Adjudication Service (IBAS), approved by the UK Gambling Commission.
Business Day means any day which is not a Saturday, Sunday or public holiday in England and Wales.

Account Registration

Eligibility and Age Verification

Minimum age: You may only open an Account and use the Service if you are at least 18 years old and legally permitted to gamble under the laws of England and Wales, Scotland or Northern Ireland, as applicable. The Service is not directed at individuals under 18, and any underage gambling is strictly prohibited.
Jurisdictional restrictions: These Terms primarily apply to Users located in Great Britain playing under UK Gambling Commission licence number 39335. Access from other jurisdictions may be restricted or subject to additional terms and, where relevant, to the Operator's Malta Gaming Authority licence MGA/B2C/231/2012.
Identity checks: The Operator will carry out age and identity verification checks before allowing you to gamble, access certain features, or withdraw funds. You agree to provide accurate information and cooperate with all KYC and AML checks, including proof of identity, address, payment method ownership and, where necessary, source of funds and affordability evidence.

Opening an Account

Registration process: To open an Account, you must complete the online registration form on fruitiking.com, providing at least your full name, date of birth, residential address, email address, mobile number (where requested), and a unique username and password. You must confirm that all information is true, complete and not misleading.
Email verification: The Operator may require you to verify your email address by clicking a confirmation link or entering a code sent to you. Until verification is completed, your Account may remain limited or inactive.
Single account rule: You may hold only one Account for Fruity King on fruitiking.com. Duplicate, multiple or linked Accounts for the same individual may be closed, and Bonuses and winnings associated with such Accounts may be voided.
Account ownership: Accounts are non-transferable and must be registered in your own legal name. You may not register or operate an Account on behalf of another person, nor may you allow a third party to use your Account.

User Obligations and Account Security

Accuracy of data: You must keep your registration and contact details accurate and up to date. You agree to promptly notify the Operator of any change in address, email, payment methods, or other relevant details.
Password and access security: You are responsible for keeping your login credentials confidential. Any use of the Service under your username and password will be deemed to be by you. You must immediately notify the Operator if you suspect that your Account has been compromised.
Verification documents: You may be asked at any time to provide documents (e.g., passport or ID, utility bill, bank statement, payment card scan, source-of-funds documents). Failure to provide satisfactory documentation may result in suspension of your Account, withholding of withdrawals, or closure of your Account.
Prohibited use: You must not use the Service for any unlawful purpose, including fraud, money laundering, or collusion. You must not attempt to manipulate games, exploit software errors, or breach any security measures.

Betting & Gameplay Rules

Placing Bets

Game rules: Each game offered on Fruity King via fruitiking.com is subject to its own specific rules and paytables as displayed within the game interface or help files. By placing a Bet, you agree to be bound by the game-specific rules as well as these Terms.
Minimum and maximum stakes: Each game may specify minimum and maximum stake amounts per spin, hand, or betting round. You are responsible for checking these limits before placing a Bet. Attempts to place Bets outside the permitted limits may be rejected or adjusted by the system.
Bet confirmation: A Bet is accepted once it has been recorded on the Operator's servers and a transaction ID is generated. If a discrepancy arises between your device display and the Operator's records, the latter will prevail.

Modification and Cancellation of Bets

No unilateral cancellation: Once a Bet has been confirmed by the system, you cannot usually cancel or change it. Bets placed and accepted in good faith are final.
Operator correction: The Operator reserves the right to void or correct Bets in the event of obvious errors (including palpable errors in odds or game configuration), malfunction, or regulatory requirements. In such cases, affected Bets may be settled at the correct terms or voided, with stakes returned to your Real Money Balance where appropriate.
Disconnections: If you are disconnected during a game round, the outcome will be determined based on the game's rules and the Operator's logs. In many games, your Bet will remain in play and the outcome will be resolved in your absence, with any winnings credited to your Account.

Conduct in Live Casino and Chat

Respectful behaviour: Where live casino or chat features are provided, you must communicate respectfully with dealers, staff and other players. Abusive, discriminatory, threatening, obscene or harassing language or behaviour is strictly prohibited.
No promotion or solicitation: You may not use chat or any communication tools on the Service to advertise services, promote other websites, or solicit other players.
Cheating and collusion: Any attempt to cheat, collude with other players, use bots or automated tools, exploit software bugs, or gain unfair advantage is prohibited and may result in suspension or closure of your Account, voiding of Bets, and reporting to relevant authorities.

Game Integrity and Technical Issues

Random number generators: Outcomes of games (other than peer-to-peer or live dealer outcomes) are determined by certified random number generator (RNG) technology. The Operator will take reasonable steps to ensure that RNGs and game systems are fair, reliable, and regularly tested.
Malfunction: In the event of a system or game malfunction, all affected Bets or payouts may be void. Where reasonably possible, stakes will be returned to your Real Money Balance, but you will not be entitled to any additional compensation beyond the amount of the affected Bet.

Bonus Terms

General Bonus Conditions

Promotional offers: From time to time, the Operator may offer Bonuses, free spins, cashback, tournaments or other promotions on fruitiking.com for Fruity King players. Each promotion will be subject to these Terms and any specific promotional terms published on the Website.
Eligibility: Bonus offers may be targeted at specific players or segments (for example, new players, returning players, or certain jurisdictions). The Operator may limit, withdraw or amend any promotion at its discretion, subject to regulatory guidance and fair treatment of customers.
Bonus credits: Bonus funds, free spins or other Rewards are credited to your Account as a separate Bonus Balance and cannot be directly withdrawn until all applicable conditions, including Wagering Requirements, have been satisfied.

Activation and Wagering Requirements

Activation: Some Bonuses require a qualifying deposit or a specific bonus code to be entered, while others may be activated automatically. The applicable minimum deposit, time window and any other conditions will be stated in the offer terms.
Wagering: Unless otherwise stated, Bonuses are subject to Wagering Requirements, which specify how many times the Bonus amount and/or deposit amount must be wagered before you can withdraw Bonus funds and associated winnings. Different games may contribute differently towards Wagering Requirements.
Time limits: Bonuses and free spins are usually subject to an expiry period (for example, a set number of days from activation). If the Wagering Requirements are not met within the stated timeframe, remaining Bonus funds and related winnings may be removed from your Account.

Prohibited Games and Actions

Game restrictions: Certain games or game types may be excluded from Bonus play or may contribute at a reduced rate toward Wagering Requirements. The list of excluded or restricted games will be set out in the specific promotional terms and may be updated from time to time.
Irregular play: The Operator may treat the following, without limitation, as irregular play: placing equal, zero, or low-margin Bets to meet Wagering Requirements; using double-or-nothing features excessively; placing large wagers that significantly exceed your average Bet size after a Bonus is activated; or abusing game features or volatility to guarantee returns.
Abuse and fraud: If the Operator reasonably suspects Bonus abuse, collusion, or fraudulent activity, it may withhold or revoke Bonuses, void winnings derived from such activity, and close or restrict Accounts, subject to regulatory and consumer-protection obligations.

Combination of Promotions

One offer at a time: Unless explicitly allowed, only one Bonus or promotional offer may be active on your Account at the same time. Deposits used to claim one promotion may not count toward another concurrent promotion.
Order of play: When you place a Bet with both Real Money and Bonus funds available, the Operator will typically use Real Money first, followed by Bonus funds, unless otherwise stated in the promotional terms. The precise order of deduction will be explained in the bonus rules on fruitiking.com.
Withdrawal before completion: If you request a withdrawal before completing the Wagering Requirements, the Operator may remove any active Bonus and associated winnings, leaving only your Real Money Balance available for withdrawal.

Payments & Withdrawals

Deposits

Payment methods: Deposits may be made using payment methods made available on fruitiking.com from time to time, such as debit cards and selected e-wallets. For UK players, the use of credit cards for gambling transactions is prohibited. At present, cryptocurrencies are not accepted for UK customers under UK Gambling Commission rules.
Ownership of payment instruments: You may only use payment methods registered in your own name. The Operator may request documentation to confirm that you are the legitimate holder of any card, e-wallet, bank account or other payment method used.
Deposit limits: The Operator may set minimum and maximum deposit amounts per transaction and/or per period. You may also set your own deposit limits through the responsible gambling tools available on fruitiking.com.

Withdrawals

Withdrawal requests: You may request withdrawals of your Real Money Balance through the cashier section of the Website, subject to verification checks and any applicable restrictions. Withdrawals will generally be processed back to the same payment method used for deposit where possible.
Processing times: The Operator aims to review and process withdrawal requests within a reasonable period, typically within a few Business Days, although actual receipt of funds will depend on your payment provider. Additional time may be required where enhanced KYC or AML checks are needed.
Limits and fees: The Operator may apply minimum and maximum withdrawal limits per transaction or per period and may charge reasonable processing fees as disclosed in the cashier section. Any fees will be clearly communicated before you confirm a withdrawal.
Verification before payment: Withdrawals may be withheld until all required verification procedures have been completed to the Operator's satisfaction. If you fail to provide requested documentation, your withdrawal may be cancelled and your Account restricted.

Refunds, Chargebacks and Reversals

Refund of Bets: Bets that have been accepted and resolved in accordance with game rules are final and will not normally be refunded. In the event of a clear technical error, malfunction or regulatory requirement, the Operator may void affected Bets and refund stakes to your Real Money Balance.
Chargebacks: If you dispute a transaction or initiate a chargeback with your payment provider, the Operator may suspend or close your Account, reverse any winnings, and recover any costs incurred. The Operator may seek to collect unpaid amounts through lawful means, including collection agencies.
Bonus refunds: Bonus funds are promotional and have no cash value until all conditions, including Wagering Requirements, are satisfied. If a Bonus is cancelled, expired or forfeited, you are not entitled to any refund of the Bonus amount.

Currency and Financial Controls

Currency: Your Account will ordinarily be maintained in GBP (£) for UK players. If currency conversion is required, it will be performed at the applicable rate used by the Operator or its payment providers, and you accept any associated charges or minor fluctuations.
Anti-money laundering: The Operator complies with applicable AML and counter-terrorist financing legislation. Transactions may be monitored, and unusual or suspicious activity may be reported to relevant authorities without notice to you.

Limitation of Liability

Operator's Obligations

Fairness and accuracy: The Operator will take reasonable steps to ensure that games are fair, that results are correctly recorded, and that the Website performs materially in accordance with its published description.
Reasonable care: The Operator will provide the Service using reasonable skill and care and in compliance with its regulatory obligations under UK law and the UK Gambling Commission licence.

Exclusions of Liability

Technical issues: The Service is provided on an "as is" and "as available" basis. The Operator does not guarantee uninterrupted access and is not liable for any loss or damage arising from interruptions, delays, network failures, bugs, or viruses, provided that it has taken reasonable care.
User equipment: You are responsible for the functioning and compatibility of your own devices, internet connection and software. The Operator is not liable for failures or losses caused by your equipment, connection, or third-party services.
Indirect losses: To the extent permitted by law, the Operator is not liable for indirect, consequential or special losses, including loss of profits, business, data or goodwill, even if foreseeable.

Maximum Liability and Mandatory Rights

Cap on liability: Subject to mandatory consumer rights and cases of death or personal injury caused by the Operator's negligence or fraud, the Operator's total aggregate liability to you arising out of or in connection with any Bet, game or transaction will not exceed the amount of the relevant Bet or, where appropriate, the amount of money in dispute that was incorrectly debited from your Account.
No exclusion of statutory rights: Nothing in these Terms excludes or limits any legal rights you have under UK consumer law which cannot be excluded, including your right to have services performed with reasonable care and skill.
No advice: Nothing in the Service constitutes legal, financial, tax or other professional advice. You are responsible for assessing the legal and financial implications of gambling for yourself.

Intellectual Property Rights

Ownership of Content and Software

Proprietary rights: All intellectual property rights in the Website, the Fruity King brand as used on fruitiking.com, software, games, graphics, text, logos, sounds, animations and other content are owned by the Operator or its licensors and are protected by copyright, trademark and other intellectual property laws.
Licence to use: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for personal, non-commercial entertainment purposes only.

Restrictions on Use

No copying or distribution: You may not copy, reproduce, modify, distribute, transmit, publicly display, publicly perform, or create derivative works from any part of the Website or its content without the prior written consent of the Operator or its licensors.
No reverse engineering: You may not reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of any software used in connection with the Service, except to the limited extent expressly permitted by applicable law.
Third-party rights: Games and software supplied by third-party providers remain the intellectual property of those providers. You agree to comply with any additional licence terms applicable to such content.

Privacy & Data Protection

Processing of Personal Data

Privacy Policy: The Operator processes your personal data in accordance with its Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. By using the Service, you acknowledge that your data will be collected, used and shared as described in the Privacy Policy.
Purpose of processing: Personal data is processed for purposes including identity and age verification, account management, transaction processing, fraud prevention, regulatory reporting, responsible gambling monitoring and marketing (where permitted).
Data subject rights: You may have rights of access, rectification, erasure, restriction, objection and data portability, subject to legal conditions. Details of how to exercise these rights are set out in the Privacy Policy available via fruitiking.com and related policy pages.

Security and Retention

Security measures: The Operator uses appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
Retention: Personal data is retained only for as long as necessary for the purposes for which it was collected and to meet legal, regulatory and reporting requirements, including retention under AML regulations.

Changes to Terms

Amendments and Updates

Right to amend: The Operator may update or amend these Terms from time to time, for example to reflect changes in law, regulatory guidance, product offerings, or internal procedures. The status of the Operator's UK licence (number 39335) is periodically reviewed and was last verified in January 2025; any regulatory changes may necessitate revisions to these Terms.
Notice of changes: Where changes are material and affect your rights or obligations, the Operator will notify you in an appropriate manner, which may include email, on-site notifications, banners or pop-ups when you log in.

Your Acceptance of Changes

Continuing use: By continuing to use the Service after the updated Terms have taken effect, you are deemed to have accepted the changes. If you do not agree with the updated Terms, you must stop using the Service and may request closure of your Account.
Version control: The currently applicable version of these Terms will be made available on fruitiking.com. You are encouraged to review the Terms periodically to ensure you remain informed of any updates applicable to Fruity King.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

Reasons for suspension or closure: The Operator may suspend or close your Account, and restrict access to the Service, where it has reasonable grounds to believe that you have breached these Terms, engaged in fraud, money laundering, or bonus abuse, allowed others to use your Account, are underage, or where required by law or regulatory authorities.
Self-exclusion and responsible gambling: If you request self-exclusion directly with the Operator or via GAMSTOP, your Account will be suspended in line with the relevant scheme and you will not be permitted to gamble during the exclusion period. You must not attempt to circumvent self-exclusion by opening new accounts.
Inactive accounts: The Operator may treat Accounts as inactive after a defined period with no login or betting activity and may apply inactivity procedures as described on the Website, in compliance with applicable consumer and regulatory rules.

Consequences of Termination

Balance on closure: On closure of your Account (other than for fraud, criminal or seriously abusive conduct), the Operator will, subject to verification and regulatory obligations, pay out any remaining Real Money Balance to you using an appropriate payment method. Bonus funds and incomplete Bonuses may be cancelled.
Funds subject to investigation: If an investigation is ongoing (for example, relating to fraud, AML, chargebacks or underage gambling), the Operator may withhold funds until the investigation is concluded. Where required by law, funds may be frozen or forfeited.
Effect of termination: Upon termination, you must stop using the Service, and your licence to use the Website content and software will cease. Any provisions of these Terms that are intended to survive termination (including limitation of liability, governing law, and dispute resolution) will remain in force.

Governing Law & Jurisdiction

Applicable Law

Law of England and Wales: For Users located in Great Britain, these Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales, without prejudice to mandatory consumer protections that may apply in your country of residence within the UK.
Other jurisdictions: For players outside Great Britain who may be served under other licences, including the Malta Gaming Authority licence MGA/B2C/231/2012, additional or different terms may apply, and local laws may govern to the extent required. These Terms are primarily drafted for Fruity King customers accessing fruitiking.com from the UK.

Dispute Resolution

Internal complaints: If you have a complaint about the Service, you should first contact customer support using the channels described in the Contact Information section. The Operator will investigate and respond within a reasonable time, usually within 24 - 48 hours for initial responses.
ADR provider (IBAS): If your complaint relates to a gambling transaction and cannot be resolved to your satisfaction through the internal process, you may escalate it to the Independent Betting Adjudication Service (IBAS), an approved alternative dispute resolution provider. Information about IBAS is available at https://ibas-uk.com/.
Court proceedings: Without prejudice to the ADR process, you may bring legal proceedings in the courts of England and Wales. Nothing in these Terms affects your right to refer a matter to the courts or to any statutory regulator.
Regulator: You may also find information about making complaints or raising concerns with the UK Gambling Commission at https://gamblingcommission.gov.uk/, noting that the Commission does not resolve individual customer disputes.

Contact Information

Operator and Registered Address

Operator: ProgressPlay Limited
Registered company number: C58305 (Malta)
Registered address: Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta
Parent/white-label network: Fruity King as made available via fruitiking.com forms part of a white-label network operated by ProgressPlay Limited.

Customer Support

Live Chat: Customer support is available via Live Chat on a 24/7 basis through the help or support section of fruitiking.com. No dedicated Live Chat URL is separately specified in these Terms.
Email support: Email support is available 24/7 via the contact email or web form indicated on fruitiking.com. While a specific email address is not set out here, the Operator endeavours to respond to support queries within approximately 24 - 48 hours.
Telephone: No telephone support number is currently specified for Fruity King on fruitiking.com; all standard support is provided via Live Chat and email.

Additional Policy and Regulatory Links

Terms and conditions page: The current version of these Terms, as may be updated from time to time, is accessible through the terms and conditions links provided on fruitiking.com, which may refer you to detailed policy pages, including terms and conditions documentation.
Responsible gaming: Information and tools relating to responsible gambling, including self-exclusion and links to support organisations, are provided via the responsible gaming resources linked from fruitiking.com, including responsible gaming information and integration with GAMSTOP.
UK Gambling Commission register: Details of the Operator's Great Britain licence (account number 39335) can be confirmed on the UK Gambling Commission public register at https://gamblingcommission.gov.uk/public-register/business/detail/39335.
ADR provider IBAS: Independent Betting Adjudication Service (IBAS) for unresolved gambling disputes: https://ibas-uk.com/.
UKGC complaints guidance: General information about making complaints regarding gambling in Great Britain: https://gamblingcommission.gov.uk/.

Final Note: These Terms apply to your use of Fruity King via fruitiking.com under the Fruity King configuration as at 20 January 2026. You should review them regularly alongside the Privacy Policy and Responsible Gambling information made available through the Website.